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Icon Pallet Support


Welcome to the Icon Pallet Tech Support Page.

See our FAQS page for frequently asked questions

You can email questions to:




Crashes when Mac is put to sleep or headphones are plugged in or unplugged.


Fixed in version 2.2


If you closed the lid on a MacBook to put it to sleep, then opened the lid and clicked on any icon it might say that the app was not found.


Fixed in version 2.0.2


I control-clicked on an empty square and selected a file or folder to create a new icon button and it cannot find the file.


You have most likely moved the file or folder to a new location. Use this list to see where they belong.


Angry Birds icon is invisible when dragged to Icon Pallet .

LoadWindowGW error message.


Icon Pallet 2.0.1 fixes this problem.


Why do apps vanish when I drag their icons from the dock to Icon Pallet?


You need to drag the actual app or document.
Apps are in the Applications folder. That is where you drag them from.
You cannot drag an icon off of the OS X dock to Icon Pallet.
If you do that, it just removes the icon from the OS X Dock (that is a function of OS X and has nothing to do with how Icon Pallet works.)

Also, when you have a Finder window open and have items under the Places heading, You cannot drag those to Icon Pallet.
If you drag from there, you are removing the item from Places.
If you remove an app from there by mistake, just find the original file and drag it back there (same is true for the OS X dock)


Version 2.0 in to the Mac App Store
Report any problems to